Senior Client Manager – NetSuite Services Infrastructure, Architecture & Performance Focus

at CareerBuilder
Published February 21, 2024
Location Helena, MT
Category Default  
Job Type Full-time  



Senior Client Manager - NetSuite Services Infrastructure, Architecture & Performance Focus

Helena ,


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Do you want to advance your career with the worlds first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and were looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! Were invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that youre ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
Responsibilities include:
Lead continuous improvement initiatives and address escalations across internal Cloud Operations teams using solid understanding of Customer business process requirements and Oracle NetSuite Cloud Infrastructure, Platform Architecture and System Performance.
Possess a working knowledge of factors that affect system performance including applications, databases and network & server infrastructure.
Work proactively to analyze the Customer Journey at Oracle NetSuite and identify opportunities for continuous improvement in Oracle NetSuite products and services to reduce churn, enhance ARR and enable Customer Success.
Manage complex escalations involving multiple entities and stakeholders (Customers, Partners, Internal teams)
Develop and leverage trusted relationships within Oracle + NetSuites Engineering, Product Management and Cloud Operations organizations to assure successful outcomes and provide real-time feedback on opportunities for improvement.
Proven ability to communicate complex technical issues to executive and non-technical audiences.
Drive maximum adoption of Oracle + NetSuite solutions in conjunction with Client and Partner needs.
Place the client first in everything with focus on first year of experience with Oracle + NetSuite: Time-to-value, initial adoption & satisfaction, business results and Customer Satisfaction
Develop customer experience insights through direct Customer interaction and NetSuite-internal feedback from other departments.
Identify solution expansion opportunities via high value relationship with Partners, Clients and internal teams.
Ensure Partners and Clients realize the value of their investment with Oracle + NetSuite to ensure they remain a long-term customer.
Provide input into the Customer Success Methodology and direction.
Embrace leadership roles toward improvement of the team.
Preferred Qualifications include:
Strong understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes and user experience.
Proficiency on the Oracle + NetSuite platform strongly preferred, including implementation consulting, Customer-employed and/or Partner-employed experience.
Fundamental understanding of Oracle + NetSuites core functionality, Analytics and Support architecture. NOTE - competitive platform solution experience will be considered.
Vertical-specific experience in Manufacturing, W/D, Retail/Ecommerce, Services and/or Software highly desired.
Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy).
Consulting role experience strongly preferred.
Ability to exhibit grace under pressure, execution drive and readiness to advocate for the Partner and our mutual Clients while balancing the needs of Oracle + NetSuite.
Bachelor level degree in Accounting, Finance, Computer Science, Information Systems, or comparable area strongly preferred. MBA or other relevant graduate degree a plus.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

At Oracle, we dont just value differenceswe celebrate them. Were committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States only
Hiring Range: from $86,200 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracles differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.
Oracle is an Equal Employment Opportunity Employer


. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer