Responsibilities

• Focusing on post-implementation, work alongside Senior and Principal Consultants to implement and deploy NetSuite solutions accommodating unique industry business and management processes, regulatory requirements and other business requirements
• Ensure proper coverage on assigned accounts for clients who have previously gone live on NetSuite; 1-4 projects or as needed
• Monitor incident workload and redistribute as necessary based on bandwidth and expertise
• Contribute toward quarterly account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Provide technical and functional subject matter expertise to team while developing NetSuite product skills in all areas as required by customer engagements and dedicate time toward professional certifications
• Act as secondary Technical Account Manager ( "TAM") for assigned accounts
• Coordinate collaboration between clients and internal teams in different geographic regions
• Assist Project Leads with designing dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Qualifications

• 1-2 years of relevant consulting or industry experience
• Hands-on Functional NetSuite ERP Implementation Experience or previous NetSuite Administration experience in a corporate or consulting environment
• Previous experience conducting business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote

About Myers-Holum

• Myers-Holum Inc. (MHI) is a technology and management consulting firm founded in 1981 and based in New York, New York with several professional services practices, specialized skills and expertise
• Today, MHI has regional presence in core markets across North America delivering of NetSuite and other cloud services.
• Our firm is comprised of a remote workforce of 175+ consultants and developers working across the US and Canada
• Our cutting edge technology partners include Oracle + NetSuite, Google Cloud Platform, Dell Boomi and Stripe, all working with us to provide the best customer experience throughout each implementation
• Specialties include Enterprise Data Management, Data Warehousing, Master Data Warehousing, Performance Management, Google BigQuery, NetSuite ERP and Ecommerce implementations and Managed Services
• Having consulted for more than 800 companies ranging from the Fortune 500 to the lower Mid-Market, our workforce represents a diverse and ambitious group of consulting and development professionals with comprehensive industry, systems, and data management expertise.
• The clients we service represent a wide array of industries including: Manufacturing W&D, Retail, Ecommerce, Software & Technology, NFP, Financial Services, Pharma & Healthcare, Hospitality, and Insurance
• Having been a NetSuite Alliance Partner and Commerce Agency Partner since 2017, MHI has been recognized as NetSuite Partner of the Year in 2019, 2020 and Dell Boomi Growth Partner of the Year in 2020
• Website: myersholum.com

Benefits

• MHI offers competitive base salary, incentive pay and comprehensive benefits including medical, dental, 401k
• Company access to training and full coverage for certification/exam fees in a variety of products and professional skill sets
• Career growth and upward mobility to meet your long term goals
• In US: MHI offers a company health insurance policy that covers 100% of premiums for the individual
• Remote working opportunity when not traveling for client requirements with full access to the team through technology