Business Support Analyst - NetSuite in New Orleans, Louisiana Posted 07/11/22THE TEAM YOU WILL BE JOINING: New Orleans based sunglasses and optical brand focused on leading by design and inspired by creativity and diversity Founded in 2013 and privately held Company is growing fast. They currently operate 2 stores in New Orleans, 1 in Austin, 1 Washington DC, and 1 in Nashville TN, with plans to open a new Flagship Store in New York City WHAT THEY OFFER YOU: Excellent company culture and benefits, including medical, dental, 401k, PTO and various unique company perks. Excellent work/life balance that comes with working with a Lifestyle brand Opportunity to grow your career as the company grows WHERE THIS SITS: New Orleans, LA preferred Fully remote with limited travel is possible Work Hours 9AM-6PM Central Time Travel to New Orleans/New York City 4 to 6 times/year WHY THIS ROLE IS IMPORTANT: Support NetSuite ERP implementation and end-users. Be the NetSuite subject matter expert for the organization. Support Celigo connectivity between NetSuite and Shopify Support Shopify e-commerce/POS Integration with NetSuite Support NuOrder (wholesale ordering portal) and Integration with NetSuite Manage SPS Commerce EDI integrations between key wholesale accounts and NetSuite Responsible for Project Management: gather requirements and development of functional specifications, and manage stakeholder and 3rd party vendor interaction Monitor Help Desk and provide triage/assist in troubleshooting systems issues including hardware and connectivity issues if/as needed THE BACKGROUND THAT FITS: Bachelors degree or relevant work experience Minimum 3-years' experience working with and supporting NetSuite systems and users Experience creating NetSuite custom fields, forms, saved searches, reports, and dashboards Experience with NetSuite AFA vertical a major plus Experience with Celigo-based NetSuite integrations a major plus Programming/scripting experience a plus Experience with configurations and data within Shopify Plus and Shopify POS a major plus Experience with NuOrder a major plus Must have excellent communication and collaboration skills and be comfortable working closely with, presenting to, and having meaningful discussions with, individuals and groups at different levels within the organization Facilitates effective team interaction/acknowledges and appreciates each team member's contributions Ability to build relationships with and between people of different backgrounds Ability to working with virtual teams that span departments and time zones Problem solver/identifies critical issues with ease and a sense of urgency Exhibits confidence and knowledge of emerging industry practices when solving business problems Familiarity with laptops (Mac & Windows) a plus Ability to thrive in a fast-paced environment where most IT services are outsourced #LI-EA1